Terms & Conditions
1. Who We Are
GrabAm is a peer-to-peer marketplace connecting buyers and sellers across Ghanaian campuses and communities to list, discover, negotiate, and purchase goods from one another. GrabAm is a marketplace facilitator, not the buyer or seller of any listed item, and is not a party to the sale contract between a buyer and seller.
2. Eligibility & Accounts
- You must be at least 18 to create an account.
- Provide accurate name, phone, email, and campus (for student accounts).
- Keep your login credentials and OTPs confidential, you're responsible for activity on your account.
- Usernames can only be changed once every 60 days.
- One account per person, multiple accounts to manipulate fees, ratings, or negotiations is not allowed.
3. Fees
- Student accounts: 3% fee on sales, 1% on purchases.
- General accounts: 8% fee on sales, 2% on purchases.
- Fees apply to the final agreed price, including any counter-offer changes.
- Misrepresenting student status to get student rates can lead to account suspension and fee recovery.
4. Listings
- Sellers must accurately describe items and have the right to sell them.
- Illegal, stolen, counterfeit, or regulated items (e.g. firearms, prescription drugs) may not be listed.
- GrabAm may remove listings that violate these Terms or applicable law.
5. Negotiation & Forming a Sale
- Counter-offer negotiation on a listing is capped at 5 rounds.
- Either party can decline an offer at any time.
- A sale is only formed once both sides accept a price in-app and the buyer pays through the App.
- Deals made outside the App aren't covered by GrabAm's payment protection or dispute process.
6. Payments
- Payments are processed through Moolre, a licensed mobile money payment provider.
- GrabAm holds funds until the order is marked complete, then releases payout to the seller's registered MoMo number, less fees.
- GrabAm may delay or reverse a payout if there's an active dispute, suspected fraud, or a Terms violation.
- Sellers are responsible for ensuring their payout number is correct. GrabAm isn't liable for funds sent to a wrong number the seller provided.
7. Delivery
Buyers and sellers coordinate delivery through in-app scheduling tools. GrabAm is not a delivery or logistics provider and doesn't guarantee delivery outcomes between users.
8. Reviews & Ratings
After a completed order, buyers may leave a rating and review. Reviews must be honest and based on a real transaction harassment or fraudulent reviews may be removed.
9. Disputes, Cancellations & Refunds
Disputes are handled under our Buyer Protection Policy, which forms part of these Terms. In short: either party can open a dispute with evidence, a GrabAm admin reviews it, and decides the outcome without prejudice to your legal rights under Ghanaian law.
10. Prohibited Conduct
- Unlawful activity or listing unlawful goods.
- Harassing, threatening, or defrauding other users.
- Submitting false or staged dispute evidence.
- Creating multiple accounts or misrepresenting your identity, age, or student status.
- Interfering with the App's security, payment, or authentication systems.
11. Intellectual Property
The GrabAm name, logo, and app are owned by GrabAm and its licensors. You keep ownership of content you upload, but grant GrabAm a license to host and display it to operate the Platform.
12. Suspension & Termination
GrabAm may suspend or terminate accounts for Terms violations, fraud, or harmful conduct. You can delete your account at any time, subject to pending orders or disputes.
13. Disclaimers & Liability
GrabAm provides the Platform "as is." We don't guarantee listing accuracy or user conduct. To the extent permitted by Ghanaian law, GrabAm's liability is limited to the fees you paid in the prior 3 months.
14. Governing Law
These Terms are governed by the laws of the Republic of Ghana. Disputes that can't be resolved informally fall under the jurisdiction of the courts of Ghana.
15. Changes & Contact
We may update these Terms and will notify you of material changes in-app or by email. Questions: support@grabam.com.