Safety Tips
GrabAm's escrow system removes most of the risk from buying and selling, but a few habits keep every transaction smooth.
Always pay through the app
Never send money directly to a seller's personal MoMo number outside of GrabAm's escrow flow. If a buyer or seller asks you to "pay outside the app to skip fees," treat it as a red flag and report it.
Inspect before confirming delivery
Only confirm delivery once you've checked the item matches the listing. Confirming releases payment to the seller immediately and can't be reversed through the app.
Keep communication in-app
Chat history inside GrabAm is your record if something goes wrong. Moving a conversation to WhatsApp or SMS removes that protection.
Meet in public, well-lit places for handoffs
For in-person exchanges, choose busy public locations, a hostel common area, campus square, or shopping center rather than isolated spots.
Report anything suspicious
Use the in-app report or dispute option for fake listings, pressure to pay outside escrow, or a buyer/seller who goes silent after payment. Reports go directly to our team for review.
If you believe you're a victim of fraud involving a GrabAm transaction, contact us immediately with your order details.